The service
Aria provides tools to configure AI receptionists, connect business knowledge and approved actions, manage telephone numbers, review conversations and monitor outcomes. Voice calls are delivered through third-party infrastructure, including Retell in the first version.
Your account and workspace
You are responsible for accurate account details, protecting access to your workspace and assigning appropriate roles. Actions taken by authorised workspace members are treated as instructions from the workspace owner.
Your responsibilities
You must have the right to use uploaded content, telephone numbers and connected systems. You must configure lawful caller notices, recording consent, marketing permissions, emergency handling and professional disclaimers. Aria must not be used for deception, harassment, unlawful surveillance or automated emergency advice.
AI limitations
AI conversations can be incomplete or mistaken. You should provide accurate knowledge, test important scenarios, maintain safe transfer routes and have a human review high-impact decisions. Aria is a receptionist tool, not a substitute for medical, legal, financial or emergency professionals.
Plans, usage and payment
Plan inclusions and usage charges are shown before purchase. Third-party telephony or messaging charges may apply. Subscriptions renew until cancelled, and workspace owners can manage billing from the dashboard once billing is connected.
Availability and changes
We aim to keep Aria dependable, but maintenance, network failures and connected providers can interrupt service. Features may evolve as the platform improves. Material changes that affect active customers will be communicated through the product or account contact.
Suspension and termination
Access may be restricted to protect callers, other customers or the service, or when fees remain unpaid. You can stop using Aria at any time and request workspace closure subject to legal retention and outstanding payment requirements.
Questions
If something is unclear, contact the Aria AI team through your workspace or the website contact form before relying on the service for a sensitive workflow.